Managed IT

Technology your team can depend on.

Practical support and proactive management for the computers, cloud services, and systems your business relies on.

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Connected support for devices, people, Microsoft 365 or Google Workspace, and cloud infrastructure

The foundation

One base offering. Everyday peace of mind.

Core IT support, security, and recovery services to keep your business moving.

01 / INCLUDED

Remote Monitoring and Management

Monitor device health, maintain visibility into your environment, and address issues that can interrupt your team.

02 / INCLUDED

Help Desk & User Support

Everyday troubleshooting and user support for your business tools, including Microsoft 365 and Google Workspace, available Monday through Friday, 9am–5pm Eastern Time.

03 / INCLUDED

Patch Management

Keep operating systems and supported applications current with managed updates and patch deployment.

04 / INCLUDED

Endpoint Detection and Response with 24/7 SOC

Endpoint threat detection backed by a security operations center monitoring around the clock, with investigation and response coordination.

05 / INCLUDED

Data Backup and Disaster Recovery

Protect business data with managed backups and a recovery plan, including restore testing and recovery priorities tailored to your environment.

06 / INCLUDED

Security Awareness Training

Help employees recognize phishing, social engineering, and other common threats through ongoing security education.

Help desk: Monday–Friday, 9am–5pm Eastern Time. Security operations center (SOC): 24/7 endpoint threat monitoring. Service scope and recovery requirements are defined during onboarding.

Make it fit your business

Additional offerings.

Extend your base services with additional support, management, and expertise. Custom pricing based on your needs.

Expanded support hours
Support coverage beyond standard business hours, tailored to your operational needs.
Email security and filtering
Additional protection against spam, phishing, and malicious email.
Cloud and Server Management
Administration and maintenance for AWS and Microsoft Azure infrastructure, cloud environments, and business servers.
Network and Firewall Management
Manage network equipment, connectivity, firewall policies, and configuration changes.
Virtual CIO / Virtual CISO
Technology leadership, security strategy, budgeting, and roadmap guidance.
Hardware and Software Procurement
Help selecting and sourcing business hardware and software licensing.
On-site support
In-person assistance for installations, troubleshooting, and work that needs a local visit.
IT and Cybersecurity Consulting
Focused guidance and project support for technology and security improvements.
Compliance and Risk Management
Readiness planning, risk reviews, and implementation guidance for your requirements.
Mobile Device Management
Manage mobile device settings, access, and policies for business use.

Build your service plan ↗

The approach

A better start. A steadier routine.

We begin by understanding your environment, documenting supported systems, and identifying immediate priorities. From there, routine maintenance and support follow a clear plan.

Discover

Review devices, accounts, infrastructure, and current pain points.

Organize

Document the environment and agree on support and maintenance priorities.

Maintain

Keep systems current, respond to issues, and review what needs to change.

Built around your business

Support that fits the way you work.

Supported systems, support hours, response expectations, and escalation paths are agreed before onboarding. Backup coverage and recovery requirements are defined during onboarding. Additional services, hardware, licensing, projects, and on-site work are scoped to your needs.

Discuss your priorities ↗

Good questions to start with.

Can you work with our existing setup?

We start with a review of your current tools and providers. Recommendations focus on what needs attention and which systems can continue supporting your business.

What happens when we hire someone?

We can establish an onboarding checklist for accounts, permissions, and devices, with an offboarding process to remove access when someone leaves.